FAQ


WHY SHOULD I GO PRO?

+In old school real estate marketing a few decent photographs could be used and reused in the MLS listing, print advertising, real estate guides, and newspaper advertising and it would work. A single photo or short series of photos could work out for a marketing plan because the focus was on the repeat messaging and the repeat use of the same image. With the onset of digital marketing and social media, the requirements to be successful have changed.

+Today, real estate listing photographs are used in a large variety of mediums and are viewed by thousands of people. The online mediums require high quality images that are pleasing to the eye and invite engagement.

+It saves time and brain power.  We would be overwhelmed if someone told us "Not only do you need to make sales calls every day, come up with marketing ideas that build your brand, go to continuing education classes, make sure you remember all legalities when it comes to Real Estate buying and selling...Oh, and this one is a short sale, so there are a whole NEW set of rules that you need to learn....Oh, wait, and also, you need to become a professional photographer and learn all that complicated software, too...."

That sounds like a nightmare to us. Suburban Lens turn nightmares into a dream come true starting at $100.

+The NAR reported that 80%+ of all buyers begin their home search online.  Listings marketed with professional photos are sold for 12.9% more than the asking price.  (WSJ says professional photography is worth anywhere between $934 and $116,076 on average.)

TIP: Hire a professional. Just do it. A professional photographer will be prepared to handle bad lighting, strange angles, small rooms, and awkward spaces.

 

WHAT'S SO GREAT ABOUT SUBURBAN LENS?

+We are perfectionists.  we are passionate about presentation and will not stop before we achieve excellence.  We are here for you.  We mean that.  This is why we train our photographers to shoot architecture according to the highest standards.  We work hard at being at the forefront of innovation in our industry.  We provide you with the best options for your architectural marketing needs. We mean that, too.  

  +We aren't just photographers and techy people, we are story tellers passionate about architecture and real estate.  We know every home....every property, has a story.  Every buyer is looking for their next adventure.  Each of our virtual tours are carefully crafted to tell the story of your listing and engage the perfect buyer.   Our team is crafted by people who know marketing, branding and sales presentation who are passionate about your industry.  We want the honor of being apart of your marketing team, not just another service provider. 

 +We are fast & affordable.  Our photography packages start at $100.  Each package includes listing photos, pre sized for the MLS & Print, a branded virtual tour set to music, perfect for promotion on social media, blogs and email lists.  Each packages is sent staring to your inbox with easy to understand download instructions, in 48 hours, guaranteed.  click 'Pricing' for all package options.


WHAT SERVICES DO YOU OFFER?

MLS photo shoot for Realtors/Commercial Shoot – FULL SHOOT

  •  Amount of images based on square footage (exterior & interior)
  •  Professionally retouched images using only the latest software
  • A branded  slideshow for all of your social media needs (which is playable on all devices)
  •  HI-RES images for all of your printing/graphic needs
  • Pre-sized MLS format for easy upload to MLS

Builder’s Portfolio (for builders, stagers, interior designers – for permanent marketing usage)

  • In Multiples of 15 (15 images for $150, 30 for $250 and 45 for $350 etc.)
  • A branded slideshow for all of your social media needs (which is playable on all devices)
  • Super HI-RES images for all of your printing/graphic needs
  • Pre-sized MLS format for easy upload to MLS

HD Video

  • Professional video shot in 1080p hi-definition with title screens & music
  • One year of free hosting
  • Embeddable HD video for websites, blogs, etc.
  • You will receive a branded & non branded video link (the non-branded video can be used as a virtual tour)
  • Downloadable 1080p HD video link

HOW CAN I PAY?

You can pay via pay pal, by credit card at the time of service, or by phone when calling our office to set up the appointment.  We will only charge your credit card once you have received the virtual tour of your photos or video and sign off on them.  We can keep your CC info securely on file or just cash you out the day you receive your photo or video package.   Once the bill has been satisfied, you will receive an email containing your complete photo or video package. 


WHEN ARE YOU OPEN?

Our office hours are M-F, 9 to 5pm and Saturday from 9-12pm. You can book appointments via phone, text or email 24 hours a day.  If you happen to contact us after business hours, please leave a message and we will get back to you next business day. If it is an emergency, please state so in your voicemail and we will handle it as soon as possible.


WHAT IF I HAVE TO CANCLE FOR INCLEMENT WEATHER? OR RESCHEDULE FOR UNFORESEEN REASONS?

If conditions warrant rescheduling, we leave it up to your discretion to reschedule. We ask that if you would like to do this, that you do it with as much notice as possible. We assume we are still shooting the property (interiors) unless you call/ email us to reschedule. There will be a $50 trip charge/ late cancellation if the shoot is canceled within 4 hours or onsite at the property. We do this because we work in time slots, and once it is less than 4 hours before the appointment time, it is very difficult to give that time slot to someone else. We hope you understand.


WHEN WILL I GET MY PHOTOS?

You will get a delivery email in 48 hours after the end of business the day of the shoot.  The email will include a downloadable links to your Print images, MLS images and virtual tour. (For example, if your shoot is at 3pm on Wednesday, you will receive your completed package by 5pm on Friday.)


CAN YOU UPLOAD TO REALTOR.COM FOR ME?

Of course we do! If you are a showcase member of Realtor.com, we can upload your Branded Slideshow for free! If you are not, then Realtor.com charges $20 for this service. We pass that cost on to you directly, so either way we do it for free from our end.